Beginners’ Guide to AirDroid Business Admin Console

Last Updated on October 3, 2022

admin console

What is AirDroid Business Admin Console?

AirDroid Business Admin Console is a cloud-based centralized dashboard that works as a mobile device management control center. It lets you remotely access, manage, and monitor all your attended and unattended Android devices in one place. 

airdroid business admin console

In this guide, we will provide a brief introduction of the tasks you can complete within your Admin Console. Let’s get started!

Navigating Admin Console 

When you enter your Admin Console, you will see five major tabs in the upper toolbar as shown above. Each function allows you to perform and carry out different device management tasks. 

On the upper right, you will see all the general information icons, which include Customer Service, Settings, Download, Ticket, and your Profile. In the dropdown menu of your profile, you may configure your profile and role permissions for security purposes. You may also check pricing lists and complete your purchase all within the Admin Console. 

💡 A faster way to modify your “Profile & Preferences” is by navigating to “Settings” ⚙️

Android Device Management Shortcuts

airdroid business admin console remote control shortcuts

For most businesses, the primary purpose of implementing a mobile device management (MDM) software is to manage batches of remote devices more efficiently. AirDroid Business Admin Console offers an intuitive dashboard that allows you to add devices, team members, and organize groups conveniently. 

1. Adding Devices

When you click on the “Add Device” tab, you will be redirected to your Device Wall. If you have already enrolled your devices, you will see all your binded devices listed here. If you haven’t enrolled your devices, you can complete the enrollment through three different ways: Deployment Mode, QR Code, and Bind Bulk Devices. For further details please visit: How to add devices? Installation, Setup & Binding for AirDroid Business

2. Adding Team Members

Do you need more people to help you manage your remote devices? You can achieve this and improve business productivity by adding team members and assigning them to specific device accessibility. This way, you can always ensure that your devices are securely accessed and controlled at all times. 

3. Setting up Groups

We know that managing a fleet of devices is no easy feat. If you have a large number of devices to monitor or your devices serve various business goals, you can always group your devices together. 

By setting up groups for your manned and unmanned devices, you can easily monitor and manage device status, locations, and perform bulk actions more efficiently. 

Now that you know what you can do with AirDroid Business Admin Console, let’s go deeper into each product’s features and learn how to make the most of this all-in-one MDM solution. 

Remote Troubleshooting (unattended)

pic business feature control 1

AirDroid Business’ unique MDM solution comes with powerful remote access capabilities that allow you to remotely view device screen, take control, transfer files, or even gain access to the device’s camera. With today’s global commerce landscape, carrying out onsite support and maintenance takes up too much time and resources, which is hard to justify on an ROI basis. With remote troubleshooting, you are able to quickly gain access to the device and apply fixes right away without having to travel on-site or waiting for the device to be returned to you.

Read more: How to use AirDroid Business Desktop Client to supercharge your remote troubleshooting efficiency!

Application Management Services (AMS)

android app management services airdroid business

Application Management Services (AMS), developed by AirDroid Business, helps IT managers or SMB owners simplify the process of app updates, releases, and maintenance on remote devices. Companies can now schedule app release, staged rollouts, force installation, and even customize their own app for branding purposes. When technical issues occur on certain unattended devices, IT support agents can use remote access and perform an immediate app update to resolve the issues as fast as possible. 

Kiosk Mode

android kiosk mode lockdown software airdroid business

Kiosk Mode for AirDroid Business is a device lockdown solution that allows business users to set specific apps and restrictions on their remote devices. For many companies that have deployed POS machines, digital signages or android kiosks out in the field, it is imperative to prevent customers from tempering the settings for security concerns. By activating Kiosk Lock Mode, companies can allow users to only have access to certain apps or functions like WiFi, Bluetooth, or browsing behavior. This helps provide additional protection to unattended devices.  

Geofencing

android device location tracking and geofencing management from airdroid business

Geofencing is a location-based add-on service included in AirDroid Business MDM Software. This feature is most broadly applied in the logistics industry. Business owners can easily track a device’s location and path history from Admin Console. Furthermore, they can set up digital fences to trigger workflows and notifications when a target enters or exits the geofence. In addition, detailed settings such as location sync frequency or recording frequency and even device groups can be set up if your business needs to have a more comprehensive control over your devices. 

Read more: Beginner’s Guide to AirDroid Business Geofencing

Remote Support (for attended devices)

remote support software for android and ios devices

Different from AirDroid Business’ MDM solution, AirDroid Remote Support is a 1-to-1 remote assistance solution designed for customer service teams. It helps provide instant support to reduce communication friction and raise customer satisfaction scores. AirDroid Remote Support Software offers five major functions, which are: secure connection with 9-digit-code, real-time screen sharing, AR camera, all-in-one communication suite, and flexible seat management. 

Read more: Beginner’s Guide to AirDroid Remote Support for Business Users

From your Dashboard in Remote Support, you can receive an overview of data, including the service hours used by your support agents, connection times, and employee’s individual performance. You can even check your customers’ device information, network type, and service duration. With all your Android devices deployed out in the field, providing immediate support and minimizing customers’ frustration is what makes your business stand out among your competitors. 

remote support software dashabord

To sum up, AirDroid Business Admin Console is a powerful remote control center that fulfills your business need for Android device management. It also provides flexible add-on features that caters to all business sizes and industries. Business owners can always scale up whenever they see fit and cut down unnecessary cost when implementing an MDM solution. For more information about AirDroid Business, please visit www.airdroid.com/business 

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6 responses to “Beginners’ Guide to AirDroid Business Admin Console”

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  2. […] MDM solution is its centralized dashboard for device and member management. With the help of Admin Console and AirDroid Business Desktop Client, you can keep track of all your unattended android devices and […]

  3. […] Log in to the Admin Console to see your language. To get a quick overview of what the Admin Console can do, please see our guide on AirDroid Business Admin Console. […]

  4. […] Notification is a broadcast messaging service that lets you push customized messages to remote devices on which AirDroid Business Daemon app and * Notification App are installed, within a click directly from the Admin Console. […]

  5. […] Admin Console is a cloud-based dashboard that allows IT managers or business owners to remotely access, control, and monitor their Android devices’ real-time performances. After downloading Biz Daemon (the AirDroid Business MDM app) onto the device that needs to be controlled, users will be able to view all the enrolled devices from monitoring templates and perform different remote device management tasks. These include locking devices into kiosks, remotely updating apps, and tracking device locations. […]

  6. […] Alerts feature in the Admin Console Dashboard is a way for you to set custom triggers and receive email notifications when your Android devices […]

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