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5 Ways Customer Service Automation Aids in Remote Support

Ask anyone walking down the street if they’ve had a bad customer service experience, and the answer will probably be yes. Customer service is the backbone of many businesses, but getting it right can be tricky. That’s especially true for remote customer support. The customer should be valued, but translating that value into actionable procedures… Read More>>

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Boost Your Customer Relations: 5 Follow Up Strategies That Work

Boosting your customer relations is one of the best ways to establish a long-term relationship with your audience. After all, the way your brand interacts with its customers is the foundation for how much revenue you have, what your brand’s reputation is, and how well you retain customers among other things. Sadly, however, not everyone… Read More>>

retail technology

IT Remote Management: 5 Best Practices for Retail

Modern retail businesses have a lot on their plates. IT infrastructure needs to work spotlessly to provide exceptional user experiences. Even the tiniest system bug can result in shopping cart abandonment and bring the workflow to a standstill. Instead of waiting hours for an IT technician to arrive and fix the problem, tech-savvy retail businesses… Read More>>

remote control for airdroid remote support

Introducing Remote Control for AirDroid Remote Support

What is AirDroid Remote Support? AirDroid Remote Support is a dedicated IT remote assistance solution. IT and customer service teams can use real-time screen sharing, voice chat, and a host of on-screen features to provide tutorials or guidance on using the device and solving an issue. Here are some of the things that you can… Read More>>

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3 Ways Remote Support Software Helps with Employee Training

Supporting the remote workforce now requires more than laptops and phone conference calls. Especially for businesses that are scrambling to implement work-from-home policies during the COVID-19 pandemic, keeping staff engaged, productive, and trained in new technology can be challenging. Due to social distancing requirements, operations and workforce training must be maintained with minimal direct influence…. Read More>>

remote support customers with real-time app tutorial

3 Ways to Remotely Support Customers with Real-Time App Tutorial

Remote assistance software can give your IT team the best tools to assist your customers whenever there’s a critical situation that requires troubleshooting. Remote IT assistance typically includes giving real-time instructions using screen sharing and voice chat. By supporting customers using a remote support software your team can teach or provide instructions for using an… Read More>>

How to Choose the Best Remote IT Support Software

Remote IT support software is an essential tool for supporting customers remotely from anywhere in the world. There are a number of factors that contribute to being able to choose the best solution to provide on-demand support. A good place to start is identifying your main purpose for the remote support solution. For instance, you… Read More>>

Remote IT Assistance Software: How to Balance Support with Security

While conventional remote access software is super efficient for instant IT support, it can also come with data privacy and security concerns. So how do you create a balance between providing effective tech support and maintaining privacy and security? If you have customers in highly regulated industries such as healthcare, surveillance security, or industries that… Read More>>

Top 3 Advantages of AR Remote Support for Retail

Augmented reality (AR) was named an emerging technology mega-trend in 2017 for its promise in lending a massive competitive advantage to the businesses that adopt it over the next decade. The deployment of augmented reality is rapidly expanding, especially in retail and other automated industries. By 2025, AR and VR in retail will be a… Read More>>

7 Things to Consider When Selecting Your Remote Support Software

7 Things to Consider When Selecting Your Remote Support Software

With more and more people working from home, remote support software is more important than ever. Rather than a temporary state, it looks as though the future of work is set to be decentralized, with a combination of people working in the office, in co-working spaces, and remotely. This means it’s time to start thinking… Read More>>