High-performance and efficient remote support is vital in today’s fast-moving world. The constantly growing complexity in all areas of technology and the limitations with staff knowledge can be tricky. Every single business venture must be well managed with the right support agents. We must have the availability of expert knowledge and mature service processes no… Read More>>
A Business Owner’s Guide to Offering IT Support in a Hybrid Workplace
Wednesday, September 15, 2021
The pandemic has forever changed the way we work. Many businesses were forced to shift much of their workforce to remote work, and even after COVID-19 becomes a thing of the past, a lot of organizations will likely continue with their hybrid workforce. But, with this shift came an unprecedented challenge for accommodating both the… Read More>>
5 Predictions for the Future of Remote IT Support
Wednesday, September 8, 2021
Remote IT support has become one of the most effective solutions in the globalization age. Setting aside the obvious practical reasons – different time zones, smaller wages in the developing countries, faster response time, and so on – we may say that it was an inevitable change. The new generation cares more about their wellbeing… Read More>>
6 Strategic Reasons Why Businesses Need Remote IT Support
Saturday, July 31, 2021
Many businesses over a variety of different sectors are choosing to outsource their technology needs through remote IT support. As a result, you tend to get quicker response times and sector-specific help when you work with remote teams. Additionally, remote work is highly attractive to a lot of skilled professionals, so you’re much more likely… Read More>>
In-House IT Support vs. Outsourcing: Which Is Better for Your Business
Friday, July 23, 2021
As companies grow, their need for IT-related tasks increases. Whether the company wants to offer a new service to customers, better understand their data, or streamline in-house communication, they are presented with two options: having an in-house IT expert or outsourcing their IT support to MSPs. What the pros and cons of each of the… Read More>>
How to Use Knowledge Management to Enhance IT Support
Tuesday, July 20, 2021
Do your IT support initiatives use up a ton of your business’ resources? You’re not alone. In fact, HDI found that a single tech support instance can cost your company anywhere from $2.93 to a whopping $49.69. Worse yet, escalated support tickets can cause this cost to triple. Of course, you can’t exactly go without… Read More>>
5 Ways Customer Service Automation Aids in Remote Support
Thursday, May 6, 2021
Ask anyone walking down the street if they’ve had a bad customer service experience, and the answer will probably be yes. Customer service is the backbone of many businesses, but getting it right can be tricky. That’s especially true for remote customer support. The customer should be valued, but translating that value into actionable procedures… Read More>>
Boost Your Customer Relations: 5 Follow Up Strategies That Work
Friday, March 19, 2021
Boosting your customer relations is one of the best ways to establish a long-term relationship with your audience. After all, the way your brand interacts with its customers is the foundation for how much revenue you have, what your brand’s reputation is, and how well you retain customers among other things. Sadly, however, not everyone… Read More>>
IT Remote Management: 5 Best Practices for Retail
Thursday, February 25, 2021
Modern retail businesses have a lot on their plates. IT infrastructure needs to work spotlessly to provide exceptional user experiences. Even the tiniest system bug can result in shopping cart abandonment and bring the workflow to a standstill. Instead of waiting hours for an IT technician to arrive and fix the problem, tech-savvy retail businesses… Read More>>
Introducing Remote Control for AirDroid Remote Support
Wednesday, December 23, 2020
What is AirDroid Remote Support? AirDroid Remote Support is a dedicated IT remote assistance solution. IT and customer service teams can use real-time screen sharing, voice chat, and a host of on-screen features to provide tutorials or guidance on using the device and solving an issue. Here are some of the things that you can… Read More>>
