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In-House IT Support vs. Outsourcing: Which Is Better for Your Business

In-House IT Support vs. Outsourcing: Which Is Better for Your Business

As companies grow, their need for IT-related tasks increases. Whether the company wants to offer a new service to customers, better understand their data, or streamline in-house communication, they are presented with two options: having an in-house IT expert or outsourcing their IT support to MSPs. What the pros and cons of each of the… Read More>>

How to Use Knowledge Management to Enhance IT Support

How to Use Knowledge Management to Enhance IT Support

Do your IT support initiatives use up a ton of your business’ resources? You’re not alone. In fact, HDI found that a single tech support instance can cost your company anywhere from $2.93 to a whopping $49.69. Worse yet, escalated support tickets can cause this cost to triple. Of course, you can’t exactly go without… Read More>>

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5 Ways Customer Service Automation Aids in Remote Support

Ask anyone walking down the street if they’ve had a bad customer service experience, and the answer will probably be yes. Customer service is the backbone of many businesses, but getting it right can be tricky. That’s especially true for remote customer support. The customer should be valued, but translating that value into actionable procedures… Read More>>

mobile workforce guide

The Ultimate Guide to Enabling a Mobile Workforce in 2021

A mobile workforce can boost your company’s productivity and performance. If you haven’t already, your company should consider the merits of enabling a mobile workforce in 2021. Remote work is being adopted at rapid speed. More companies are adopting mobile workforces, while employees are increasingly searching for remote work opportunities. In 2018, 70% of millennials… Read More>>

retail technology

IT Remote Management: 5 Best Practices for Retail

Modern retail businesses have a lot on their plates. IT infrastructure needs to work spotlessly to provide exceptional user experiences. Even the tiniest system bug can result in shopping cart abandonment and bring the workflow to a standstill. Instead of waiting hours for an IT technician to arrive and fix the problem, tech-savvy retail businesses… Read More>>

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Introducing Remote Control for AirDroid Remote Support

What is AirDroid Remote Support? AirDroid Remote Support is a dedicated IT remote assistance solution. IT and customer service teams can use real-time screen sharing, voice chat, and a host of on-screen features to provide tutorials or guidance on using the device and solving an issue. Here are some of the things that you can… Read More>>

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3 Ways Remote Support Software Helps with Employee Training

Supporting the remote workforce requires more than laptops and phone conference calls. Especially for businesses that are scrambling to implement work-from-home policies during the COVID-19 pandemic, keeping staff engaged, productive, and trained in new technology can be challenging. Due to social distancing requirements, operations and workforce training must be maintained with minimal direct influence. As… Read More>>

lenovo tablet android system

Android vs Windows vs iOS: 4 Questions to Ask for Unattended Device Management

There are a variety of reasons why choosing one operating system (OS) over another may be best for your unattended devices. Whether using Android, iOS, or Windows operating systems, Kiosk Mode locks down an unattended device, such as a tabletop tablet, to allow access to only specific applications. App availability may be the deciding factor… Read More>>

remote support customers with real-time app tutorial

3 Ways to Remotely Support Customers with Real-Time App Tutorial

Remote assistance software can give your IT team the best tools to assist your customers whenever there’s a critical situation that requires troubleshooting. Remote IT assistance typically includes giving real-time instructions using screen sharing and voice chat. By supporting customers using a remote support software your team can teach or provide instructions for using an… Read More>>

AR Technology

Top 3 Advantages of AR Remote Support for Retail

Augmented reality (AR) was named an emerging technology mega-trend in 2017 for its promise in lending a massive competitive advantage to the businesses that adopt it over the next decade. The deployment of augmented reality is rapidly expanding, especially in retail and other automated industries. By 2025, AR and VR in retail will be a… Read More>>