Remote support software is designed specifically to help businesses provide customer support by troubleshooting software and hardware issues using a variety of tools. In contrast to remote access and control software, customers that receive remote assistance support must give consent to allow access to an IT technician to view their device’s screen. When the end-user… Read More>>
Top 3 Advantages of Remote Support Software for SMBs
Wednesday, December 14, 2022
Your employees and customers are constantly on the move and rely on their mobile devices to stay connected and productive. On-demand remote support is crucial when technical issues become a roadblock in their day. With mobile device remote support, your IT team can troubleshoot problems quickly and efficiently from a tablet, computer, or smartphone. Customer… Read More>>
How to Choose the Best Remote IT Support Software
Monday, November 28, 2022
Remote IT support software is an essential tool for supporting customers remotely from anywhere in the world. There are a number of factors that contribute to being able to choose the best solution to provide on-demand support. A good place to start is identifying your main purpose for the remote support solution. For instance, you… Read More>>
Remote IT Assistance Software: How to Balance Support with Security
Thursday, November 24, 2022
While conventional remote IT assistance software is super efficient for instant IT support, it can also come with data privacy and security concerns. So how do you create a balance between providing effective tech support and maintaining privacy and security? If you have customers in highly regulated industries such as healthcare, surveillance security, or industries… Read More>>
How Remote Support and MDM Can Future-Proof Your Business
Sunday, November 6, 2022
Whether you want to improve the customer experience or simplify internal processes, combining remote support and mobile device management (MDM) software can ensure your company’s different remote device systems all work together to achieve your business goals. A scalable MDM solution with remote support can give your IT team the ability to minimize technology issues… Read More>>
7 Things to Consider When Selecting Your Remote Support Software
Monday, October 24, 2022
With more and more people working from home, remote support software is more important than ever. Rather than a temporary state, it looks as though the future of work is set to be decentralized, with a combination of people working in the office, in co-working spaces, and remotely. This means it is time to start… Read More>>
7 Ways to Boost Productivity for your Remote Tech Support Agents
Thursday, March 24, 2022
High-performance and efficient remote tech support is vital in today’s fast-moving world. The constantly growing complexity in all areas of technology and the limitations with staff knowledge can be tricky. Every single business venture must be well managed with the right support agents. We must have the availability of expert knowledge and mature service processes… Read More>>
5 Management Tips That Make or Break Remote IT Support Teams
Wednesday, September 22, 2021
There is no denying the pandemic has changed the way we provide customer support. Three-quarters of customer service functions had between 80 and 100 percent of their staff working from home during this period. The figure does not look set to change any time soon, with the same study finding 89 percent of service leaders… Read More>>
Multi-Factor Authentication (MFA): Why It’s Essential for Remote Work Setups
Wednesday, September 22, 2021
Image source In 2019, many assumed working from home would be difficult or impossible for them. Catalyzed by the coronavirus pandemic, however, millions had no choice – and most were surprised by the results. Strangely, it was COVID-19 that finally gave employees the freedom to work from where they wanted. They could make a bespoke… Read More>>
A Business Owner’s Guide to Offering IT Support in a Hybrid Workplace
Wednesday, September 15, 2021
The pandemic has forever changed the way we work. Many businesses were forced to shift much of their workforce to remote work, and even after COVID-19 becomes a thing of the past, a lot of organizations will likely continue with their hybrid workforce. But, with this shift came an unprecedented challenge for accommodating both the… Read More>>