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2021 Top 7 Measurable Customer Support Team Goals

2021 Top 7 Measurable Goals for Customer Support Team

The COVID-19 pandemic has upended varied operations, sectors, and industries, with customer support being no exception. According to a survey consisting of AI analysis of more than 1 million customer service calls by the Harvard Business Review, customer service is among the hardest-hit company functions by the COVID-19 pandemic. Hardly surprising. From skyrocketing customer anxiety… Read More>>

5 Ways Customer Service Automation Aids in Remote Support

Ask anyone walking down the street if they’ve had a bad customer service experience, and the answer will probably be yes. Customer service is the backbone of many businesses, but getting it right can be tricky. That’s especially true for remote customer support. The customer should be valued, but translating that value into actionable procedures… Read More>>

8 Changes Sentiment Analysis Will Bring to Empathetic Customer Service

8 Changes Sentiment Analysis Will Bring to Empathetic Customer Service

The customer’s experience with a customer service team is pivotal to how they view your business. For many customers, speaking to a customer service agent for the first time will create their long-standing image of your brand. This is why you must get customer service exactly right for your business. Sentiment Analysis: What is it?… Read More>>

boost customer relations with personalization

Boost Your Customer Relations: 5 Follow Up Strategies That Work

Boosting your customer relations is one of the best ways to establish a long-term relationship with your audience. After all, the way your brand interacts with its customers is the foundation for how much revenue you have, what your brand’s reputation is, and how well you retain customers among other things. Sadly, however, not everyone… Read More>>

Top 3 Advantages of Remote Support Software for SMBs

Your employees and customers are constantly on the move and rely on their mobile devices to stay connected and productive. On-demand remote support is crucial when technical issues become a roadblock in their day.  With mobile device remote support, your IT team can troubleshoot problems quickly and efficiently from a tablet, computer, or smartphone. Customer… Read More>>

How Remote Access Software Improves IT and Customer Support

Remote access software empowers IT and customer support teams to connect with and take control of a mobile device to troubleshoot and resolve technical issues without having to be present or manually handle the device. With customer experience becoming a key brand differentiator (even above product quality and price), customer support is increasingly essential for… Read More>>

How MDM and Remote Access Can Revolutionize a Customer Service Strategy

For many business leaders and IT managers, mobile device management (MDM) has been a godsend, enabling businesses to support and maintain their remote workforce and unattended devices like never before. As a result, both time and money are saved while enhancing productivity and security. But did you know the capabilities of an MDM solution go… Read More>>

Top 3 challenges IT service providers face when selling to their customers

It’s well-known that the sales field is a challenging one to thrive in, and this is especially true for those selling IT support services or IT support desk solutions. It makes sense, too, with the field being highly competitive, ever-evolving, and with highly-informed consumers making it tough for even the best-equipped, user-friendly IT service providers… Read More>>

How MDM Can Elevate Your Customer Service Experience

  Customer service is essential to a businesses’ survival, and it makes sense when considering the impact that poor customer service can have on a business in terms of reputation and sales. In fact, 70 percent of people have claimed that their purchase decisions are based on the customer service received, so it’s imperative for… Read More>>