4 Crucial Questions to Ask When Choosing an MDM Solution

Before choosing a mobile device management (MDM) solution, businesses should conduct an in-depth analysis of not only the different products available but also their current IT infrastructure needs. MDM software is a foundational platform that reaches deep into a business’ core to manage assets, provide security, bundle various functions, and monitor and troubleshoot mobile devices.

It’s important to understand your essential criteria for narrowing down the winner among the top MDM solutions you select. Consider your current pain points, your budget, and the type of operating systems and devices you would like to deploy. Look for MDM solutions that provide support specifically for the devices you choose, whether that’s Windows, iOS, or Android.

Once you have this initial idea of what you need, sign up for a free trial to help you make your final decision based on how easy the solution is to use. You’ll also want to consider the solution’s scalability over the long term as your company’s needs evolve and grow. 

Here are four crucial questions to ask yourself and prospective vendors as you select an MDM solution that works for your business.    

Question #1 – Ease of use: Is the MDM solution user-friendly? 

During the trial period, gather feedback from end-users about how the MDM solution is performing. Advanced features and management capabilities are useless if they’re not able to be properly implemented. 

Device enrollment should be a simple process and the administrative interface should be easy to navigate. Remote control access to endpoint mobile devices should be intuitive with the ability to set policies and restrictions for various devices and apps.

Question #2 – Affordability: Does the MDM software meet my budget needs? 

If you’re a small- or medium-sized business (SMB) you’ll want to compare any expensive large enterprise mobile device management software 

solutions you’re considering before you commit. While it’s true that SMBs without extensive IT departments and budgets deserve an MDM solution that protects them as much as large corporations, you shouldn’t have to pay for what you don’t need. 

MDM solutions that are geared more toward small businesses will often have all the features you want while being a better fit for your bottom line. AirDroid Business is a user- and budget-friendly alternative to overly complex enterprise-grade solutions for SMBs. 

Question #3 – Scalability: Will the MDM solution still work for my business when it grows? 

Look for an MDM software company that values innovation and adaptability. Consider what additional capabilities and applications your business may need in the future. 

Review the applications that are currently used in your enterprise and see what additions you may need to make. For example, if your employees are currently using company-owned mobile devices would you foresee integrating BOYD (Bring-Your-Own-Device) capabilities down the road as well. 

This would allow employees to use their personal devices to perform company-related tasks such as accessing work-related content. Even with an MDM, it’s important to weigh the data leakage risks this may pose due to malware or device theft.  

While most top MDM solutions will integrate with the existing IT infrastructure, security and management controls, and workflows of your business, envision what changes you’ll need to make if your company expands. You’ll want to confirm that your MDM software can accommodate any restructuring.

Question #4 – Feature-specific: Does the MDM solution have the features my business requires?

Security is a critical aspect in the selection of an MDM solution. Depending on your industry, you may have specific security and compliance needs. For instance, most healthcare organizations have to follow the Health Insurance Portability and Accountability Act (HIPAA) regulations regarding privacy and security. Defense, IT, retail, logistics, and other industries each have their own privacy and security requirements. Features such as geofencing and location tracking help transportation companies track and monitor the location of mobile devices to improve security and operational efficiency. Make sure the MDM solution can meet your industry’s standards.

Auditing requirements and access to device logs and containment capabilities also may be an important part of effectively managing your enterprise. If you’re filling in the security gaps of a pre-existing MDM solution make sure the new software can do so. 

Find out if you need to proactively monitor for abnormal behavior that indicates possible security issues. An ideal MDM solution should be able to detect non-compliant devices and let you lock or wipe devices and restrict them from your company’s network if needed. Certain mobile capabilities also may be turned off or on based on the user’s location. 

If you’re pushing apps out to employees, consider how your applications will need to be secured. The top MDM solutions on your list should be able to enable patching and updates for devices and apps to ensure compliance. 

Final considerations

No single mobile device management software solution is one-size-fits-all. So don’t feel pressured to base your MDM considerations just on an outside consultant’s recommendations. While most MDM software can be customized to match a company’s unique requirements, you’ll want to be sure that the features you need the most are included from the start. A good vendor will also be able to help you adopt and establish effective everyday MDM practices. 

Pay special attention to the management and reporting features within an MDM solution’s software distribution capabilities, especially if you have to meet any compliance regulations such as HIPAA. Whatever MDM solution you choose, it should deliver the best business results for your organization.    
When making a final decision on any MDM solution, it’s best to sign up for a free trial to get an idea of how it functions within your existing IT infrastructure. AirDroid Business invites businesses of any size to test out the usability, affordability, features, scalability, and support of our MDM solution for free with a 14-day trial.

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