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remote it support

5 Management Tips That Make or Break Remote IT Support Teams

There’s no denying the pandemic has changed the way we provide customer support. Three-quarters of customer service functions still have between 80 and 100 percent of their staff working from home today.  This doesn’t look set to change any time soon, with the same study finding 89 percent of service leaders forecast 20 to 80… Read More>>

multi-factor authentication

Multi-Factor Authentication (MFA): Why It’s Essential for Remote Work Setups

Image source In 2019, many assumed working from home would be difficult or impossible for them. Catalyzed by the coronavirus pandemic, however, millions had no choice – and most were surprised by the results. Strangely, it was COVID-19 that finally gave employees the freedom to work from where they wanted. They could make a bespoke… Read More>>

A Business Owner’s Guide to Offering IT Support in a Hybrid Workplace

The pandemic has forever changed the way we work. Many businesses were forced to shift much of their workforce to remote work, and even after COVID-19 becomes a thing of the past, a lot of organizations will likely continue with their hybrid workforce.  But, with this shift came an unprecedented challenge for accommodating both the… Read More>>

7 Must-Have Software Solutions For Remote Companies

7 Must-Have Software Solutions For Remote Companies

Yes, it’s true. Remote work has arrived. It is no more a faraway dream. Just look at the statistics. The number of people telecommuting in the US grew by 159% between 2005 and 2017.  COVID-19 sped up that move. April 2020 saw the remote workforce in America growing from 17% to 44%. While the end… Read More>>

5 New Ways to Business Processes Can be Integrated With MDM Capabilities

5 New Ways to Business Processes Can be Integrated With MDM Capabilities

Mobile-driven technology is changing the world that we live in, from how we communicate and relax to how we work. Mobile devices have also changed where we can work, too; an asset that has proved invaluable in recent months.  This type of technology has automatically brought fresh opportunities to businesses of all sizes, but it… Read More>>

7 Creative Hybrid Workplace Ideas to Inspire SMBs 100% To enable screen reader support, press ⌘+Option+Z To learn about keyboard shortcuts, press ⌘slash Cynthia Lin Cynthia Lin 9:27 AM Today Replace link: “https://www.airdroid.com/en/personal/remote-control-android-devices/” with “https://www.airdroid.com/en/business/” Turn on screen reader support

7 Creative Hybrid Workplace Ideas to Inspire SMBs

The hybrid workplace is a flexible working environment that allows employees to work from the location of their choice. This may be at the office, at home, or even in a co-working space. The benefits are numerous, both for the employee and for the employer. On the employee side, the flexible office offers time savings… Read More>>

7 Key Software Solutions You Need to Run A Remote Business

7 Key Software Solutions You Need to Run A Remote Business

In the wake of the COVID-19 pandemic, businesses of all sizes have shifted to remote working models. According to Upwork, hiring managers expect that 40% of their workers will work remotely at least 50% of the time in the next five years. The same study also reveals that managers tend to believe that their teams’… Read More>>

8 Changes Sentiment Analysis Will Bring to Empathetic Customer Service

8 Changes Sentiment Analysis Will Bring to Empathetic Customer Service

The customer’s experience with a customer service team is pivotal to how they view your business. For many customers, speaking to a customer service agent for the first time will create their long-standing image of your brand. This is why you must get customer service exactly right for your business. Sentiment Analysis: What is it?… Read More>>

mobile workforce guide

The Ultimate Guide to Enabling a Mobile Workforce in 2021

A mobile workforce can boost your company’s productivity and performance. If you haven’t already, your company should consider the merits of enabling a mobile workforce in 2021. Remote work is being adopted at rapid speed. More companies are adopting mobile workforces, while employees are increasingly searching for remote work opportunities. In 2018, 70% of millennials… Read More>>

remote work from home

15 Best Tools for Remote Work in 2021

These days, the remote work tools we use to get our work done have become quite important. In this article, we cover 15 great tools to help you along.