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2021 Top 7 Measurable Customer Support Team Goals

2021 Top 7 Measurable Goals for Customer Support Team

The COVID-19 pandemic has upended varied operations, sectors, and industries, with customer support being no exception. According to a survey consisting of AI analysis of more than 1 million customer service calls by the Harvard Business Review, customer service is among the hardest-hit company functions by the COVID-19 pandemic. Hardly surprising. From skyrocketing customer anxiety… Read More>>

5 Ways Customer Service Automation Aids in Remote Support

Ask anyone walking down the street if they’ve had a bad customer service experience, and the answer will probably be yes. Customer service is the backbone of many businesses, but getting it right can be tricky. That’s especially true for remote customer support. The customer should be valued, but translating that value into actionable procedures… Read More>>

8 Changes Sentiment Analysis Will Bring to Empathetic Customer Service

8 Changes Sentiment Analysis Will Bring to Empathetic Customer Service

The customer’s experience with a customer service team is pivotal to how they view your business. For many customers, speaking to a customer service agent for the first time will create their long-standing image of your brand. This is why you must get customer service exactly right for your business. Sentiment Analysis: What is it?… Read More>>

boost customer relations with personalization

Boost Your Customer Relations: 5 Follow Up Strategies That Work

Boosting your customer relations is one of the best ways to establish a long-term relationship with your audience. After all, the way your brand interacts with its customers is the foundation for how much revenue you have, what your brand’s reputation is, and how well you retain customers among other things. Sadly, however, not everyone… Read More>>