- IT remote control access and troubleshooting
- Bulk and two-way file transfer for multiple devices
- Device grouping, monitoring, and security management
- Remote device lock and wipe capabilities for enhanced security
- Staged rollouts for app installations, updates, releases, and maintenance
- Kiosk mode: Lockdown manned devices in the field
- Set up a digital perimeter with geofencing
- End user support for customers and employees
- Final thoughts
Many industries are experiencing a rapid transformation to remotely accessing work on Android and other mobile devices. This reinforces the important need for businesses to boost their IT support infrastructure now more than ever. Mobile device management (MDM) is an essential software solution for managing and securing the data and applications that are used on your company’s remote devices.
Mobile device management for Android and other devices operate as the main interface to remotely control and manage enrolled company- and employee-owned devices. In some cases, MDM is a part of a larger suite of enterprise mobility management (EMM) solutions for endpoint management.
Some of the most useful features of an MDM that your company may need include enhanced IT remote control and access, security protections like encryption, lock and wipe capabilities for lost or stolen devices, logging and reporting for compliance, data backup and restore functionality, and ease of use to improve productivity.
Here is a breakdown of what to look for while choosing the best mobile device management solution for your business.
IT remote control access and troubleshooting
App crashes, malfunctioning devices, and failed installations are just some of the wide range of technical issues that IT administrators have to manage. Traditional IT troubleshooting methods such as onsite visits, emails, and phone calls are too costly and time-consuming for the service provider and the employee or customer.
IT admins can resolve issues quickly and efficiently for nontechnical users or those out in the field with remote control of Android and other devices. Any IT troubleshooting can be administered in real-time and from the comfort of the admin’s office.
Bulk and two-way file transfer for multiple devices
Bulk file transfer allows your business to send multiple files to different groups of devices in your fleet. Two-way file transfer allows you to send or retrieve files between two devices. Whatever MDM solution you choose, make sure data transfer is secured between devices with encryption.
Device grouping, monitoring, and security management
A robust interface for device management and reporting is vital in order to monitor managed devices. For reporting purposes, device-level analytics, alert options, and a real-time dashboard can help you easily scan your devices and their status. Device grouping allows you to group your devices, which is a convenience that is important to have when you’re managing hundreds of devices.
Include your IT team in fully vetting your MDM solution selection and its features. You don’t want to commit to a tool that doesn’t integrate well with what you already have. Asset management should include the capability to register, configure and monitor Android and other devices, along with reporting on their status. You should also be able to generate reports on the number, type, and operating systems of registered devices.
If your business is managing unmanned devices such as digital signage, the device screenshot function will take a screenshot of the devices current status to let you see if it’s working properly. If it’s not, you can easily diagnose the issue and resolve it.
Remote device lock and wipe capabilities for enhanced security
Protection against data breaches is essential with any Android or other MDM solution. Remote lock and wipe capabilities for lost or stolen devices is always a must-have. Mobile devices can potentially leak confidential information that can risk the reputation of your business.
Revealing sensitive customer or employee information can also impact your company’s bottom line. Especially if your organization is highly regulated, such as those in healthcare and other industries.
Two-step login verification, remote factory reset, and remote device lock are features your business doesn’t want to be without. If you think a device is compromised you can perform a factory reset of the device to wipe all data so that it doesn’t get into the wrong hands.
Staged rollouts for app installations, updates, releases, and maintenance
Application Management Services (AMS) allows IT administrators to update, release, and manage apps. For businesses that sell software solutions, app management can help you easily update apps for your clients. An effective MDM solution will allow you to stage rollouts or release updated apps to specific models of devices or device groups on demand.
For app updates, a staged rollout will update only a specific number of devices by percentage, region, type of device, and groups before public release. This helps minimize the range of affected devices in case any potential app issues occur.
It’s also handy to be able to schedule the release of an app at the final step of the app release setup process. You should have the ability to clearly review your apps usage data and release percentage. Force installation capabilities will let you automatically install and update apps on unattended remote devices.
Kiosk mode: Lockdown manned devices in the field
Kiosk mode is a lockdown function that allows you to set specific apps and restrictions on your remote devices. It ensures that users can’t employ the device for anything but its intended use.
Organizations can decide what settings, apps or websites each device is able to access. Kiosk mode provides a secure and restricted mobile work environment that users are still able to be productive within.
Lockdown and remote control of a mobile device like an Android tablet is perfect for use as an interactive kiosk at a retail clothing store. Kiosk mode can also be used for digital signage in commercial areas.
While school-issued tablets have been shown to enhance the learning experience, they can also serve as a distraction for students. Kiosk mode can limit access to only the apps or websites needed for educational purposes, so students can stay safe and focused on the task at hand.
Set up a digital perimeter with geofencing
Geofencing assists transportation companies with locating and tracking their truck drivers’ Android and other mobile devices. Geofencing lets you set up a digital perimeter and view the current location of a device and track where it’s been. Path tracking can notify an IT admin when a remote device breaches the geofence while triggering a response like locking down the device.
In addition to being a popular feature with transportation and logistics, geofencing is also widely used in the security industry. Security guards often carry Android-based walkie talkies or mobile phones to track if they follow protocols and reach each security checkpoint at the required time.
Some of AirDroid’s customers are helping local health agencies monitor and track those who are quarantined due to COVID-19. A geofence is created for each individual or household to see if they leave the quarantined area. Path tracking can then trace the person’s route to identify areas that need to be sealed off.
End user support for customers and employees
Find out if your Android MDM solution offers a self-service portal, help desk and multi-language support if needed. Unless you can provide 24/7 support for your users, you’ll need to get help from your MDM’s customer service resources.
For companies with maintenance contracts, remote support will help you monitor your customers’ systems and log into them to check the status of their hardware. The latest updates can be quickly applied without being onsite at the customer’s physical location.
Some MDM solutions also offer remote mobile device camera sharing that allows the technician to see the customer’s hardware using their remote video camera on Android and other mobile devices.
Businesses of all sizes now have complete responsibility for supplying up-to-date technology for customers and employees while protecting their confidential information. With Android or other MDM software, you don’t need a large corporate-sized budget for a network administrator and IT security team.
Every business should first try out the Android MDM software’s remote control access features to see how user-friendly it is and if it integrates well with your current IT infrastructure. AirDroid Business offers a free 14-day trial so your business can remotely manage multiple business-related mobile devices easily and efficiently.