- 1. IT unattended remote access and troubleshooting
- 2. Bulk and two-way file transfer for multiple devices
- 3. Device grouping, monitoring, and security management
- 4. Remote lock and remote wipe devices for enhanced security
- 5. App management for updates, releases, and maintenance
- 6. Kiosk mode: Lockdown manned devices in the field
- 7. Geofence Location Tracking Service
- 8. End user support for customers and employees
Many industries are gradually switching to mobile workforce, experiencing a rapid transformation to remotely accessing work on mobile devices. This reinforces the important need for businesses to boost IT support services infrastructure now more than ever. Mobile device management software is an essential technology for managing and securing the data and applications that are used on your company’s remote devices. It also operates as the main interface to remotely control enrolled company- and employee-owned devices. Depending on your company’s mobile operation system, MDM software for Android and iOS are both available in the market.
Since Android holds 75.85% share of the mobile OS market, this article will focus primarily on Android MDM solution. Here is a list of 8 must-have Android MDM features every business should evaluate to efficiently manage your mobile workforce.
1. IT unattended remote access and troubleshooting
App crashes, malfunctioning devices, and failed installations are just some of the wide range of technical issues that IT administrators have to manage. Traditional IT troubleshooting methods such as onsite visits, emails, and phone calls are too costly and time-consuming for the service provider and the employee or customer.
IT admins can resolve issues quickly and efficiently for non-technical users or those out in the field using the unrestricted remote control feature built wtihin a MDM software. Any IT support and services can be administered in real-time and from the comfort of the admin’s office.
2. Bulk and two-way file transfer for multiple devices
Bulk file transfer allows your business to send multiple files to different groups of devices in your fleet. Two-way file transfer allows you to send or retrieve files between two devices. Whatever MDM solution you choose, make sure data transfer is secured between devices with encryption.
3. Device grouping, monitoring, and security management
A robust interface for device management and reporting is vital in order to remotely monitor Android devices. For reporting purposes, device-level analytics, alert options, and a real-time dashboard can help you easily scan your devices and their status. Device grouping allows you to group your devices, which is a convenience that is important to have when you’re managing hundreds of remote devices.
Include your IT team in fully vetting your MDM solution selection and its features. You don’t want to commit to a tool that doesn’t integrate well with what you already have. Asset management should include the capability to register, configure and monitor Android devices, along with reporting on their status. You should also be able to generate reports on the number, type, and operating systems of registered devices.
If your business is managing unmanned devices such as digital signage, the device screenshot function will take a screenshot of the devices current status to let you see if it’s working properly. If it’s not, you can easily diagnose the issue and resolve it.
4. Remote lock and remote wipe devices for enhanced security
Protection against data breaches is essential with any MDM software. For example, if your business deploys multiple unattended devices in the field, being able to remotely lock your Android devices and wipe out sensitive data on the lost or stolen devices is always a must-have. Mobile devices can potentially leak confidential information that can risk the reputation of your business.
Revealing sensitive customer or employee information can also impact your company’s bottom line. Especially if your organization is highly regulated, such as those in healthcare and other industries.
In addition, two-step login verification, remote factory reset, and remote device lock are also important Android mdm features your business doesn’t want to work without. If you think a device is compromised you can perform a factory reset of the device to wipe all data so that it doesn’t get into the wrong hands.
5. App management for updates, releases, and maintenance
Application Management Services (AMS) is considered a part of the Mobile Application Management (MAM), which allows IT administrators to update, release, and manage apps in a more efficient way. For businesses that sell software solutions, Android app management can help you easily update apps for your clients.
While iOS and Android apps take up the majority of the app market share, Android has seen a 167 percent increase in revenue over four years. And according to a 2020 mobile OS market share report, Android operating system represents roughly 73% of the whole market. In order to streamline workflows, business must therefore seek out better solution to update apps on Android phones/tablets whether on-site or remotely.
An effective Android MDM solution will allow you to remotely update and manage apps across mobile devices and tablets in a more cost-effective way.
One of the MAM features is Staged Rollout. For app updates, a staged rollout will update only a specific number of devices by percentage, region, type of device, and groups before public release. This helps minimize the range of affected devices in case any potential app issues occur. You will have the ability to clearly review your apps usage data and release percentage.
Another MAM feature is Scheduled Release. This allows you to release an app at your preferred time slot and avoid any unexpected tech errors during your business hours. If you’re running an international business with multiple Android devices scattered across a city or countries, managing apps on your Android tablets via bulk actions can no longer be a nuisance.
Last but not least is Force installation, which IT admins can replace an older version of the app by force or install a new app across all remote devices without any manual interference. For unattended devices deployed out in the field, Forced Installation and unattended remote control can also work together as a quick troubleshoot solution for businesses.
6. Kiosk mode: Lockdown manned devices in the field
Kiosk mode is a device lockdown mechanism that allows you to set specific apps and restrictions on your remote devices. It ensures that users can’t employ the device for anything but its intended use.
Organizations can decide what settings, apps or websites each device is able to access. Kiosk mode provides a secure and restricted mobile workforce that users are still able to be productive within.
Many Retail businesses are applying Android Kiosk Mode on devices or tablets to enhance customers shopping experience. A lot of digital signage kiosk are also being applied in several commercial areas, like malls and department stores.
Many educational organizations are also using MDM software to improve students’ learning experience. While school-issued tablets have been shown to enhance the learning experience, they can also serve as a distraction for students. Kiosk mode can limit access to specific apps or websites needed for educational purposes, so students can stay safe and focused on the task at hand.
7. Geofence Location Tracking Service
Geofencing assists transportation companies with locating and tracking their truck drivers’ Android and other mobile devices. Geofence technology lets you set up a digital perimeter and view the current location of a device and track where it has been. You can set up geofence alerts with path tracking. For example, when a remote device breaches the geofence, the system will send a notification to an IT admin while triggering a response like locking down the device.
In addition to being a popular feature with transportation and logistics, geofence tracking is also widely used in the security industry. Security guards often carry Android-based walkie talkies or mobile phones to track if they follow protocols and reach each security checkpoint at the required time.
Some of AirDroid’s customers are helping local health agencies monitor and track those who are quarantined due to COVID-19. A geofence is created for each individual or household to see if they leave the quarantined area. Path tracking can then trace the person’s route to identify areas that need to be sealed off. Similarly, geofence alerts or push notifications can also be triggered when the tracked device moves out of the specified range.
8. End user support for customers and employees
Find out if your Android MDM solution offers a self-service portal, help desk and multi-language support if needed. Unless you can provide 24/7 support for your users, you’ll need to get help from your MDM’s customer service resources.
For companies with maintenance contracts, real-time screen monitoring will help you identify abnormal activities in your customer’s system. Upon happening, you can instantly offer remote IT support via remote access and remote control to check the status of their hardware. The latest updates can be quickly applied without being onsite at the customer’s physical location.
Some MDM solutions also offer remote mobile device camera sharing that allows the technician to see the customer’s hardware using their remote video camera on Android and other mobile devices.
Businesses of all sizes now have complete responsibility for supplying up-to-date technology for customers and employees while protecting their confidential information. With Android device management tool, you don’t need a large corporate-sized budget for a network administrator and IT security team. Moreover, managing a mobile workforce with the right MDM software can not only save more operational costs but boost sales.
Before selecting the suitable Android mdm solution for your organization, make sure to take these eight Android MDM features into account. Evaluate whether your current IT infrastructure integrates well with your business:
- IT unattended remote access and troubleshooting
- Bulk and two-way file transfer for multiple devices
- Device grouping, monitoring, and security management
- Remote lock and remote wipe devices for enhanced security
- App management for updates, releases, and maintenance
- Kiosk mode: Lockdown manned devices in the field
- Geofence Tracking Service
- End user support for customers and employees