Only a few years ago, remote work was frowned upon by many companies all over the world. Without a regular office setting, employers thought remote workers would not be effective and focused on their jobs. Furthermore, it was thought to be nearly impossible to establish remote network communication, provide remote access to important data without… Read More>>
6 Ways to Adapt to Post-COVID Changes: Trends in Hybrid Workplace Technology
Tuesday, November 30, 2021
What does a post-COVID hybrid workplace look like? What is going to stay and what will have changed for the better? The workplace had to meet the demands of clients whilst still staying safe and working from home. However, now that people are back at the office, what has changed? Will any hybrid trends remain?… Read More>>
5 Management Tips That Make or Break Remote IT Support Teams
Wednesday, September 22, 2021
There is no denying the pandemic has changed the way we provide customer support. Three-quarters of customer service functions had between 80 and 100 percent of their staff working from home during this period. The figure does not look set to change any time soon, with the same study finding 89 percent of service leaders… Read More>>
Multi-Factor Authentication (MFA): Why It’s Essential for Remote Work Setups
Wednesday, September 22, 2021
Image source In 2019, many assumed working from home would be difficult or impossible for them. Catalyzed by the coronavirus pandemic, however, millions had no choice – and most were surprised by the results. Strangely, it was COVID-19 that finally gave employees the freedom to work from where they wanted. They could make a bespoke… Read More>>
A Business Owner’s Guide to Offering IT Support in a Hybrid Workplace
Wednesday, September 15, 2021
The pandemic has forever changed the way we work. Many businesses were forced to shift much of their workforce to remote work, and even after COVID-19 becomes a thing of the past, a lot of organizations will likely continue with their hybrid workforce. But, with this shift came an unprecedented challenge for accommodating both the… Read More>>
7 Must-Have Software Solutions For Remote Companies
Wednesday, August 25, 2021
Yes, it is true. Remote work has arrived. It is no more a faraway dream. Just look at the statistics. The number of people telecommuting in the US grew by 159% between 2005 and 2017. COVID-19 sped up that move. April 2020 saw the remote workforce in America growing from 17% to 44%. While the… Read More>>
5 New Ways to Business Processes Can be Integrated With MDM Capabilities
Tuesday, August 24, 2021
Mobile-driven technology is changing the world that we live in, from how we communicate and relax to how we work. Mobile devices have also changed where we can work, too; an asset that has proved invaluable in recent months. This type of technology has automatically brought fresh opportunities to businesses of all sizes, but it… Read More>>
7 Creative Hybrid Workplace Ideas to Inspire SMBs
Thursday, August 19, 2021
The hybrid workplace is a flexible working environment that allows employees to work from the location of their choice. This may be at the office, at home, or even in a co-working space. The benefits are numerous, both for the employee and for the employer. On the employee side, the flexible office offers time savings… Read More>>
7 Key Software Solutions You Need to Run A Remote Business
Friday, August 13, 2021
In the wake of the COVID-19 pandemic, businesses of all sizes have shifted to remote working models. According to Upwork, hiring managers expect that 40% of their workers will work remotely at least 50% of the time in the next five years. The same study also reveals that managers tend to believe that their teams’… Read More>>
8 Changes Sentiment Analysis Will Bring to Empathetic Customer Service
Tuesday, May 4, 2021
The customer’s experience with a customer service team is pivotal to how they view your business. For many customers, speaking to a customer service agent for the first time will create their long-standing image of your brand. This is why you must get customer service exactly right for your business. Sentiment Analysis: What is it?… Read More>>