As companies grow, their need for IT-related tasks increases. Whether the company wants to offer a new service to customers, better understand their data, or streamline in-house communication, they are presented with two options: having an in-house IT expert or outsourcing their IT support to managed service providers (MSPs). The pros and cons of each… Read More>>
Managing a paradigm shift: Transitioning to remote support
Wednesday, February 8, 2023
When a business considers switching to a new MDM for their remote support, they primarily evaluate potential solutions from a technological perspective. The organization’s IT team will compare the MDM’s features vis-a-vis others in the industry, weigh over its specs, and determine how an implementation would work for their business. While this comprehensive technology review… Read More>>
The A to Z of Devices You Can Remote Control
Wednesday, January 4, 2023
When most professionals hear the term “mobile device management,” they generally assume that an MDM can only remote control company-issued phones. Several years ago, this idea may have been accurate. But as the digital devices in our world have exploded in number, so, too, has the umbrella of what an MDM can remotely control. Now the… Read More>>
On-Premises vs Cloud MDM deployment: Key Differences between them
Wednesday, December 28, 2022
With the rise of SaaS application management, mobile device management (MDM) services have gained popularity among IT professionals. Modern computing environments rely on the efficient use and provisioning of resources. But which one is right for your business: on-premise or cloud MDM deployment? While this may seem like a simple question, there are many factors… Read More>>
How MDM Resolves Common Issues With Digital Signages
Tuesday, December 20, 2022
When it comes to digital signages, most businesses think about them from the same perspective they use when executing other collaterals, such as print advertisements. These business leaders prioritize branding: the look and feel of the signage should be faithful to the brand, any elements from the brand bible should be rendered accurately, and the… Read More>>
IT Remote Support Software: What You Should Know
Friday, December 16, 2022
Remote support software is designed specifically to help businesses provide customer support by troubleshooting software and hardware issues using a variety of tools. In contrast to remote access and control software, customers that receive remote assistance support must give consent to allow access to an IT technician to view their device’s screen. When the end-user… Read More>>
How MDM Can Elevate Your Customer Service Experience
Thursday, December 15, 2022
Customer service is essential to a businesses’ survival, and it makes sense when considering the impact that poor customer service can have on a business in terms of reputation and sales. In fact, 70 percent of people have claimed that their purchase decisions are based on the customer service received, so it is imperative for… Read More>>
Switching from TeamViewer to AirDroid Business
Wednesday, December 7, 2022
If you are reading this article, your organization is considering a TeamViewer alternative. Your organization may already be using TeamViewer and want an MDM solution more tailored to your needs, or your IT team may be weighing it against other options as part of an initial procurement process. This search is often initiated by the… Read More>>
6 Key Functions MSPs Should Look for in MDM Solution
Monday, December 5, 2022
The benefits of managed services are mostly technical. You can have access to expert help, advice, and implementation if you do not have anyone in-house. MDM solution companies are experts who can reactively guarantee the continuity of your information services in the event of a breakdown or failure. Most of the time, the managed services… Read More>>
Dealing with Privacy and Security Issues in a Hybrid Workplace, Especially a BYOD Environment
Tuesday, November 22, 2022
Bring Your Own Device (BYOD) is quickly becoming the new standard in hybrid workplace technology. BYOD programs allow employees to use their personal devices for work and get appropriately reimbursed. This is a great cost control option, providing more efficiency because of flexibility and convenience – particularly for companies looking for scalability. However, it can… Read More>>