The turn of the last decade signified the beginning of an era of disruption, where innovation and technology met, which shakes up the way we live, communicate, and do business. The obvious champions of this technological boom were smartphones and other smart devices, which quickly rose to popularity around 2012, swiftly becoming ubiquitous with accessibility, convenience, and efficiency, especially in the workplace.
However, with this new technology came new challenges – primarily for business owners and leaders who suddenly had to find ways to manage this influx of new, complicated devices. How would they secure these devices? How could they offer remote support for those out in the field? And, what other ends could these devices be used for in terms of productivity and ROI?
This is where mobile device management, or MDM, came in. Emerging and developing alongside the smart devices it manages, MDM’s original purpose was to offer business owners and IT administrators the ability to secure, control, and enforce company policies on smartphones and devices. Now, at the dawn of 2020, MDM has grown to offer a range of value-adding capabilities, offering businesses the ability to turn any smart device into a digital advertisement, device tracking and bulk transferring functionalities, and much more.
This begs the question, Does your company need MDM in 2020 and beyond? To find out, we’ve outlined some common business challenges, and the solutions the right MDM solution can enable:
Challenge: A company offers a delivery service, with a fleet of company-managed delivery drivers. Each driver has a company-deployed smartphone to use for the duration of their shift. However, delivery times are slow, and many drivers have reported their smartphones tend to distract them during their shift, causing longer delivery times and increased safety risk on the road.
Solution: The right MDM solution should offer a ‘kiosk mode’ capability, which enables administrators to lock down devices to one or more apps for a duration of time. When applied to the above example, an administrator could lock down a delivery drivers’ device to three or four apps – GPS, email, phone, and a company-deployed app, designed to record deliveries in real-time – to minimize distraction out in the field, while still enabling the essential functionalities to do their jobs effectively.
Challenge: A company has a fleet of teams across the US. This fleet is made up of five teams of fifty, each having their own company-deployed devices. The teams all perform different functions, some sales, some administrative, some related to logistics, and so on. The IT administrator in charge of managing these devices is facing time-constraints in tackling the devices one-by-one.
Solution: The right MDM solution should simplify the management of these devices by offering a device grouping capability. This capability enables administrators to group devices by function or team – administrative, sales, and so on – to streamline device management and file-sharing. Using this function enables IT administrators (or business owners) to reduce the amount of effort and time it takes to manage these devices while ensuring only the relevant teams receive relevant files, updates, and features.
Challenge: A small, independent business wants to invest in implementing digital signage throughout their store. They do their research and are deterred when they find dedicated digital signage solutions are too expensive for them to afford.
Solution: An effective MDM solutions’ ‘kiosk mode’ capabilities can enable business owners a workaround in which they can turn a regular Android tablet into a digital advertisement. Using an MDM’s base file transferring capabilities, administrators and business owners can deploy created advertisements to one – or more – devices. Once opened, a business owner can lock down the device into ‘kiosk mode’ so it can’t be excited out of, or tampered with by curious customers. This enables smaller businesses to reap the rewards of digital signage at a fraction of the price.
One thing is for sure – in this new decade, technology is not going to stop evolving. To avoid increased workloads, security risks, and expenses in managing their fleet of mobile devices, companies need to start seriously considering integrating an MDM solution into their IT management strategies. In short: Your company does need MDM in 2020 and beyond.