Only a few years ago, remote work was frowned upon by many companies all over the world. Without a regular office setting, employers thought remote workers would not be effective and focused on their jobs. Furthermore, it was thought to be nearly impossible to establish remote network communication, provide remote access to important data without… Read More>>
How Remote Access Software Improves IT and Customer Support
Friday, August 12, 2022
Remote access software empowers IT and customer support teams to connect with and take control of a mobile device to troubleshoot and resolve technical issues without having to be present or manually handle the device. With customer experience becoming a key brand differentiator (even above product quality and price), customer support is increasingly essential for… Read More>>
7 Ways to Boost Productivity for your Remote Tech Support Agents
Thursday, March 24, 2022
High-performance and efficient remote tech support is vital in today’s fast-moving world. The constantly growing complexity in all areas of technology and the limitations with staff knowledge can be tricky. Every single business venture must be well managed with the right support agents. We must have the availability of expert knowledge and mature service processes… Read More>>
5 Management Tips That Make or Break Remote IT Support Teams
Wednesday, September 22, 2021
There is no denying the pandemic has changed the way we provide customer support. Three-quarters of customer service functions had between 80 and 100 percent of their staff working from home during this period. The figure does not look set to change any time soon, with the same study finding 89 percent of service leaders… Read More>>
A Business Owner’s Guide to Offering IT Support in a Hybrid Workplace
Wednesday, September 15, 2021
The pandemic has forever changed the way we work. Many businesses were forced to shift much of their workforce to remote work, and even after COVID-19 becomes a thing of the past, a lot of organizations will likely continue with their hybrid workforce. But, with this shift came an unprecedented challenge for accommodating both the… Read More>>
Introducing Remote Control for AirDroid Remote Support
Wednesday, December 23, 2020
What is AirDroid Remote Support? AirDroid Remote Support is a dedicated IT remote assistance solution. IT and customer service teams can use real-time screen sharing, voice chat, and a host of on-screen features to provide tutorials or guidance on using the device and solving an issue. Here are some of the things that you can… Read More>>
3 Ways Remote Support Software Helps with Employee Training
Tuesday, December 15, 2020
Supporting the remote workforce requires more than laptops and phone conference calls. Especially for businesses that are scrambling to implement work-from-home policies during the COVID-19 pandemic, keeping staff engaged, productive, and trained in new technology can be challenging. Due to social distancing requirements, operations and workforce training must be maintained with minimal direct influence. As… Read More>>
15 Best Tools for Remote Work in 2021
Tuesday, December 15, 2020
These days, the remote work tools we use to get our work done have become quite important. In this article, we cover 15 great tools to help you along.
Android vs Windows vs iOS: 4 Questions to Ask for Unattended Device Management
Monday, November 30, 2020
There are a variety of reasons why choosing one operating system (OS) over another may be best for your unattended devices. Whether using Android, iOS, or Windows operating systems, Kiosk Mode locks down an unattended device, such as a tabletop tablet, to allow access to only specific applications. App availability may be the deciding factor… Read More>>
3 Ways to Remotely Support Customers with Real-Time App Tutorial
Thursday, November 5, 2020
Remote assistance software can give your IT team the best tools to assist your customers whenever there’s a critical situation that requires troubleshooting. Remote IT assistance typically includes giving real-time instructions using screen sharing and voice chat. By supporting customers using a remote support software your team can teach or provide instructions for using an… Read More>>