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remote it support

5 Management Tips That Make or Break Remote IT Support Teams

There’s no denying the pandemic has changed the way we provide customer support. Three-quarters of customer service functions still have between 80 and 100 percent of their staff working from home today.  This doesn’t look set to change any time soon, with the same study finding 89 percent of service leaders forecast 20 to 80… Read More>>

A Business Owner’s Guide to Offering IT Support in a Hybrid Workplace

The pandemic has forever changed the way we work. Many businesses were forced to shift much of their workforce to remote work, and even after COVID-19 becomes a thing of the past, a lot of organizations will likely continue with their hybrid workforce.  But, with this shift came an unprecedented challenge for accommodating both the… Read More>>

Remote IT support

5 Predictions for the Future of Remote IT Support

Remote IT support has become one of the most effective solutions in the globalization age. Setting aside the obvious practical reasons – different time zones, smaller wages in the developing countries, faster response time, and so on – we may say that it was an inevitable change.  The new generation cares more about their wellbeing… Read More>>

6 reasons why you need IT remote support for business

6 Strategic Reasons Why Businesses Need Remote IT Support

Many businesses over a variety of different sectors are choosing to outsource their technology needs through remote IT support. As a result, you tend to get quicker response times and sector-specific help when you work with remote teams. Additionally, remote work is highly attractive to a lot of skilled professionals, so you’re much more likely… Read More>>

In-House IT Support vs. Outsourcing: Which Is Better for Your Business

In-House IT Support vs. Outsourcing: Which Is Better for Your Business

As companies grow, their need for IT-related tasks increases. Whether the company wants to offer a new service to customers, better understand their data, or streamline in-house communication, they are presented with two options: having an in-house IT expert or outsourcing their IT support to MSPs. What the pros and cons of each of the… Read More>>

How to Use Knowledge Management to Enhance IT Support

How to Use Knowledge Management to Enhance IT Support

Do your IT support initiatives use up a ton of your business’ resources? You’re not alone. In fact, HDI found that a single tech support instance can cost your company anywhere from $2.93 to a whopping $49.69. Worse yet, escalated support tickets can cause this cost to triple. Of course, you can’t exactly go without… Read More>>

5 Ways Customer Service Automation Aids in Remote Support

Ask anyone walking down the street if they’ve had a bad customer service experience, and the answer will probably be yes. Customer service is the backbone of many businesses, but getting it right can be tricky. That’s especially true for remote customer support. The customer should be valued, but translating that value into actionable procedures… Read More>>

retail technology

IT Remote Management: 5 Best Practices for Retail

Modern retail businesses have a lot on their plates. IT infrastructure needs to work spotlessly to provide exceptional user experiences. Even the tiniest system bug can result in shopping cart abandonment and bring the workflow to a standstill. Instead of waiting hours for an IT technician to arrive and fix the problem, tech-savvy retail businesses… Read More>>

remote control for airdroid remote support

Introducing Remote Control for AirDroid Remote Support

What is AirDroid Remote Support? AirDroid Remote Support is a dedicated IT remote assistance solution. IT and customer service teams can use real-time screen sharing, voice chat, and a host of on-screen features to provide tutorials or guidance on using the device and solving an issue. Here are some of the things that you can… Read More>>

remote customer support agent

3 Ways Remote Support Software Helps with Employee Training

Supporting the remote workforce now requires more than laptops and phone conference calls. Especially for businesses that are scrambling to implement work-from-home policies during the COVID-19 pandemic, keeping staff engaged, productive, and trained in new technology can be challenging. Due to social distancing requirements, operations and workforce training must be maintained with minimal direct influence…. Read More>>

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