Banks are facing stiff competition from FinTech firms. When most people think of this head-to-head battle, they likely assume that the differentiator is technology. The banks have legacy solutions, while the FinTech firms have newer innovations. While this framing is accurate, it does not give the full picture. FinTech firms are not only turning to… Read More>>
7 Measurable Goals for Customer Support Team
Friday, February 17, 2023
The COVID-19 pandemic has upended varied operations, sectors, and industries, with customer support being no exception. According to a survey consisting of AI analysis of more than 1 million customer service calls by the Harvard Business Review, customer service is among the hardest-hit company functions by the COVID-19 pandemic. Hardly surprising. From skyrocketing customer anxiety… Read More>>
The Ultimate Guide to Managed IT Support
Monday, February 6, 2023
Modern business of any direction requires the introduction of IT technologies. Large companies can afford to hire a team of specialists who support customers and company employees in information technology. At the same time, specialists manage to implement new solutions in their platforms simultaneously. Small and medium businesses need help to afford such a solution…. Read More>>
5 Ways Customer Service Automation Aids in Remote Support
Thursday, December 22, 2022
Ask anyone walking down the street if they have had a bad customer service experience, and the answer will probably be “Yes!”. Customer service is the backbone of many businesses, but getting it right can be tricky. That is especially true for remote customer support. The customer should be valued, but translating that value into… Read More>>
8 Changes Sentiment Analysis Will Bring to Empathetic Customer Service
Tuesday, May 4, 2021
The customer’s experience with a customer service team is pivotal to how they view your business. For many customers, speaking to a customer service agent for the first time will create their long-standing image of your brand. This is why you must get customer service exactly right for your business. Sentiment Analysis: What is it?… Read More>>
Boost Your Customer Relations: 5 Follow Up Strategies That Work
Friday, March 19, 2021
Boosting your customer relations is one of the best ways to establish a long-term relationship with your audience. After all, the way your brand interacts with its customers is the foundation for how much revenue you have, what your brand’s reputation is, and how well you retain customers among other things. Sadly, however, not everyone… Read More>>