Augmented reality (AR) was named an emerging technology mega-trend in 2017 for its promise in lending a massive competitive advantage to the businesses that adopt it over the next decade. The deployment of augmented reality is rapidly expanding, especially in retail and other automated industries. By 2025, AR and VR in retail will be a… Read More>>
How a Remote Device Strategy can Overcome the Recession
Wednesday, July 22, 2020
The novel coronavirus has rapidly ushered in many changes that affect both individuals and businesses, with retail stores shutting their doors, schools closing, restaurants pivoting to delivery only, and for office-based businesses, staff being sent to work from home. As a result of this, the economy has taken a staggering hit, heralding the beginning of… Read More>>
5 Ways to Choose the Best Remote Support Software
Monday, July 6, 2020
The best remote support software for your business should be secure, user-friendly, and provide top-notch customer support. But beyond these minimum guidelines, how do you choose among so many solutions? Every remote support tool claims to be right for your business. It can be overwhelming to ensure all your needs will be met, especially if… Read More>>
AirDroid Remote Support Software Guide for Business
Wednesday, June 3, 2020
For most business and IT managers, excessive usage of smartphones and mobile devices has transformed the customer service industry completely. On top of that, the COVID-19 pandemic has driven companies to seek out solutions to resolve countless technical enquiries rushing into the customer support’s inbox every day. In order for businesses to continuously sustain exceptional… Read More>>
How MDM and Remote Access Can Revolutionize a Customer Service Strategy
Tuesday, March 17, 2020
For many business leaders and IT managers, mobile device management (MDM) has been a godsend, enabling businesses to support and maintain their remote workforce and unattended devices like never before. As a result, both time and money are saved while enhancing productivity and security. But did you know the capabilities of an MDM solution go… Read More>>
Top 3 challenges IT service providers face when selling to their customers
Tuesday, January 7, 2020
It’s well-known that the sales field is a challenging one to thrive in, and this is especially true for those selling IT support services or IT support desk solutions. It makes sense, too, with the field being highly competitive, ever-evolving, and with highly-informed consumers making it tough for even the best-equipped, user-friendly IT service providers… Read More>>