3 Reasons Why Your IT Team Needs MDM

Last Updated on August 5, 2022

Although stress affects all professions, the IT sector is especially prone to experiencing major causes of workplace stress. According to a recent study by The International Journal of Community Medicine and Public Health, “the spectrum of effects caused by occupational stress include absenteeism, poor decision making, and lack of creativity” along with chronic health problems if the exposure to stress is prolonged. IT operations management has one of the most demanding roles in any business because the position is responsible for a wide range of duties with various types of expertise required.

Not only does IT operations management have to perform general maintenance of all company devices and software, but also troubleshoot tech issues by working closely with others (both inside and outside of the company) while staying on top of all the latest technology and security breakthroughs. The introduction of mobile devices in the workplace has further complicated IT operations as some find themselves having to travel to complete maintenance, update devices one at a time, and troubleshoot issues over the phone without a visual sense of what’s happening.

Fortunately, there’s an easy way to take the stress out of an IT manager’s workload. From a central console, IT managers can direct and control updates, maintenance, and remote troubleshooting using a mobile device management (MDM) solution. Here are some of the most important ways an MDM can lower workload stress and improve productivity for IT operations.

Conduct maintenance and updates remotely

The number one stress factor for IT managers is keeping up with organizational requests and workloads. Organizations should strive to reduce stress levels because it can result in loss of productivity and increased employee burnout and turnover.

MDM enables IT operations to deploy updates and troubleshoot tech issues remotely. The ultimate goal of every IT manager is to have each device updated and secured so any downtime is avoided. With an MDM solution, the entire maintenance process is streamlined instead of having to travel onsite to handle devices manually. 

An MDM solution makes it simple to view a device’s status, and schedule and install updates to single or groups of users. This gives IT management complete control and visibility over all devices while collecting real-time analytics that can be used to further improve the maintenance process.

Troubleshoot tech issues faster and more efficiently

Diagnosing and resolving tech issues can be a frustrating and time-consuming process without the ability to remote troubleshoot. IT operations value employee and customer satisfaction with their services and seek to reduce miscommunication and time spent comprehending problems. IT managers can directly control the device to troubleshoot, which is especially important for unmanned devices when issues need to be fixed immediately without someone being at the physical location of the device. 

The ability to quickly diagnose an issue and fix it remotely so employees and unmanned devices can resume operation helps to free up time that can be spent on other important tasks. Seamless support experiences also add value to an organization’s bottom line by reducing costs.

After all, there are many different scenarios or industry use-cases that require IT support on an almost daily basis. For example, truck drivers that use company-issued phones for HR/delivery reporting, retail POS powered by Android OS and manned by a cashier, or even employees trying to get company apps to work.

By interacting with users, IT managers can also understand how the workforce and customers best employ devices, apps, and support services. IT managers can collect data and quantify the efficiency of troubleshooting methods to maximize response time.      

Securely manage mobile devices in the field

When unforeseen problems happen, it’s essential to be able to fix the technical issues immediately. When using a MDM software, if a mobile device is lost or stolen it can be quickly locked, tracked, and wiped before any sensitive data is exposed that could adversely affect your organization’s reputation.

If an unmanned device such as a kiosk goes missing or malfunctions, IT operations can use the device’s camera to see if there’s anything suspicious happening around the device systematically. Additionally with this feature, it can also help with diagnosing and solving tech issues in the device’s physical surroundings that may be impairing functionality.

Those in the security industry have used AirDroid Business’s remote camera feature to keep team members updated on emergency situations through the security guard’s camera. This allows the team to respond more quickly and efficiently if there’s a fire, break-in or anything abnormal that requires visual inspection.

Final takeaways

Productivity, security, and efficiency are just some of the benefits of implementing MDM software for IT operations management in your organization. By streamlining maintenance, updates, and troubleshooting, IT operations can reduce workload stress while also saving time and unnecessary expenditures.

MDM solutions have various features and capabilities that IT managers may value differently depending on the needs of the department. For instance, if you have a fleet of Android devices, an Android MDM like AirDroid Business could be the perfect fit for your requirements. To find out, you can get a 14-day free trial of the full range of our productivity-enhancing mobile device management features.