The emergence of COVID-19 has forced many changes in the ways businesses operate; retail businesses have had to quickly pivot to offering online services; food businesses have had to switch to delivery and pick-up only; and for those working in offices, all team members have been forced to change to remote work almost overnight, leaving business leaders with very little time to implement the necessary infrastructure to support this new way of working.
The lack of time to prepare for this change has meant that office businesses have had to employ stop-gap solutions or find workarounds so they can continue operating. The problem with these quick-fix solutions, however, is that many businesses aren’t operating as efficiently or at the same capacity, with a lot of time being lost in the maintenance of remote devices, the distribution of important information, and in keeping their staff members on-task while they work remotely.
For businesses who already had some infrastructure to support remote work in place, their systems are now being put to the test, with many finding their chosen solutions aren’t comprehensive enough to support all business functions, or that the software they have chosen isn’t able to scale up to cover the new burden of massively remote teams.
As such, it’s important for businesses to continually evaluate and re-evaluate their remote device management strategies throughout the pandemic, and one vital aspect of remote device management is the implementation of the right mobile device management, or MDM, solution. To help you evaluate which MDM solution is right for you, we’ve pulled together four key considerations below.
Can the solution help to maintain devices?
The key consideration when it comes to selecting an MDM solution is the ability to manage devices remotely. The right solution should enable IT Managers and Business Leaders to remotely view a device’s status through remote access capabilities to ensure it’s in good working order, and if an employee gets in contact with a complaint, enable the IT Manager to view the screen remotely to walk the user through the resolution, without having to visit them in-person or struggle through a long-winded phone call.
Is the solution able to scale up efficiently?
A huge challenge in switching to remote work is ensuring the solution in place can handle a growing team. Unfortunately, not all solutions are one-size-fits-all, with some built for managing smaller teams and others built to manage massive teams. As such, a key consideration in selecting an MDM solution is the ability to scale up or down as needed.
Can the solution keep my team on-task?
Working remotely is tough, especially when facing a range of distractions like nagging kids or staying healthy amidst a pandemic. Because of this, another key consideration is in finding a solution that can help keep your team on task. Features like Kiosk Mode enable IT Managers to lock down devices into essential functions, which reduces distractions during working hours and keeps teams focused on the task at hand.
Will the solution improve business processes?
No one enjoys doing monotonous, repetitive tasks, and that’s why the right MDM solution should enable IT Managers and Business Leaders to streamline certain business practices like the mass distribution of important files. A solution with bulk two-way file transfer capabilities means that managers no longer have to spend considerable amounts of time sending files via email one-by-one, and when paired with a grouping capability that enables Managers to group users by business function, important and specific files can be distributed within minutes.