Remote access software empowers IT and customer support teams to connect with and take control over a mobile device to troubleshoot and resolve technical issues without having to be present or manually handle the device. Customer support is quickly becoming essential for businesses of every size. According to Customers 2020: A Progress Report, by this… Read More>>
Remote IT tech support software is designed specifically to help businesses provide customer support by troubleshooting software and hardware issues using a variety of tools. In contrast to remote control access software, customers that receive remote assistance support must give consent to allow access to an IT technician to view their device’s screen. When the… Read More>>
For most business and IT managers, excessive usage of smartphones and mobile devices has transformed the customer service industry completely. In order for businesses to continuously sustain exceptional customer service quality, having a timely customer support system that helps troubleshoot with remote devices plays a crucial role here. In fact, there are many benefits for… Read More>>
IT administrators deal with a wide range of technical issues such as app crashes, malfunctioning devices, and installations that fail. Onsite visits, emails, and phone calls are traditional IT troubleshooting methods that have proven to be tedious, costly, and time-consuming for both the service provider and the customer. Remote access and support software allows IT… Read More>>
Smartphones, tablets and messaging applications have liberated today’s workforce from desktop computers so that business tasks can be done remotely. While working on mobile devices can enhance overall productivity, it can also increase the risk of losing confidential business data. It’s now crucial for companies to have a mobile device management solution, whether for keeping… Read More>>
AirDroid Business vs TeamViewer vs AnyDesk for Managing Multiple Types of Devices, Which is the Best?
The mobile device management (MDM) market has grown at a rapid pace, and with the recent mass shift to remote working, it’s not set to slow down any time soon. The numbers back up this ongoing transition too. With a report from Future Workforce predicting that by 2028, 78 percent of all business teams will… Read More>>
Every business leader knows the key to success is constant reflection and development, and this is especially true when it comes to technology. This can be a challenge, with the rapidly evolving nature of technology keeping IT managers and business leaders on their toes. They are required to constantly be on the lookout for new… Read More>>