Banks are facing stiff competition from FinTech firms. When most people think of this head-to-head battle, they likely assume that the differentiator is technology. The banks have legacy solutions, while the FinTech firms have newer innovations. While this framing is accurate, it does not give the full picture. FinTech firms are not only turning to… Read More>>
AirDroid Remote Support for Business Pricing Explained
Wednesday, March 8, 2023
What is AirDroid Remote Support for Business? AirDroid Remote Support for Business is an all-in-one remote assistance solution for IT professionals and customer service teams to tackle both hardware & software issues. What can you do with AirDroid Remote Support? Software troubleshooting Real-time screen sharing – with permission, you can ask the person you are… Read More>>
IT Remote Management: 5 Best Practices for Retail
Thursday, March 2, 2023
Modern retail businesses have a lot on their plates. IT infrastructure needs to work spotlessly to provide exceptional user experiences. Even the tiniest system bug can result in shopping cart abandonment and bring the workflow to a standstill. Instead of waiting hours for an IT technician to arrive and fix the problem, tech-savvy retail businesses… Read More>>
Best Practices for Remote Management
Tuesday, February 28, 2023
Would you believe us if we say that the term “remote management” was once a nightmare for conservative or old-school managers? No matter how much it seems to be hyped today, there was a time when remote management was considered a nightmare for several dated enterprise owners across the globe. After the massive COVID pandemic… Read More>>
5 Predictions for the Future of Remote IT Support
Thursday, February 23, 2023
Remote IT support has become one of the most effective solutions in the globalization age. Setting aside the obvious practical reasons – different time zones, smaller wages in the developing countries, faster response time, and so on – we may say that it was an inevitable change. The new generation cares more about their wellbeing… Read More>>
How to Use Knowledge Management to Enhance IT Support
Tuesday, February 21, 2023
Do your IT support initiatives use up a ton of your business’ resources? You are not alone. In fact, HDI found that a single tech support instance can cost your company anywhere from $2.93 to a whopping $49.69. Worse yet, escalated support tickets can cause this cost to triple. Of course, you cannot exactly go… Read More>>
Beyond hybrid and remote: How MDM can support the rise of near-from-home working
Monday, February 20, 2023
Now that the world is reopening again from the pandemic, many employees are reluctant to go back to the office, preferring the convenience of work-from-home. To retain these employees, many organizations are adopting a compromise: hybrid work. In this setup, employees go to the office a few days a week, then report virtually from home… Read More>>
In-House IT Support vs. Outsourcing: Which Is Better for Your Business
Friday, February 10, 2023
As companies grow, their need for IT-related tasks increases. Whether the company wants to offer a new service to customers, better understand their data, or streamline in-house communication, they are presented with two options: having an in-house IT expert or outsourcing their IT support to managed service providers (MSPs). The pros and cons of each… Read More>>
Managing a paradigm shift: Transitioning to remote support
Wednesday, February 8, 2023
When a business considers switching to a new MDM for their remote support, they primarily evaluate potential solutions from a technological perspective. The organization’s IT team will compare the MDM’s features vis-a-vis others in the industry, weigh over its specs, and determine how an implementation would work for their business. While this comprehensive technology review… Read More>>
The Case for IT Remote Support in Education Institutions
Tuesday, January 31, 2023
A few years ago, the school’s technical support could still cope with its tasks. Help with technology in the classroom, maintenance of educational platforms, statistics, accounting – all these were difficult, but it was still possible to handle a few people and the IT department of the school. But the pandemic has shown how educational… Read More>>